This privacy policy shall be considered as part and parcel of the user Agreement and shall be read in conjunction with the Terms & Conditions stated herein. The purpose of this Privacy Policy is to help you understand how MyDoctor (herein called and referred to as “MyDoctor” or “we” or “Us”) collect, use and protect your personal information when you visit and /or make inquiries and/or avail of Services though .Please read the following policy to understand how your personal information will be treated as you avail of services of MyDoctor.

  1. Application of this Privacy policy:

    This Privacy Policy applies to all users of MyDoctor.

  2. Our Commitment:

    We are committed to respect your privacy.

  3. How we collect your personal Information:

    Your personal information is the information that is required from you at the time of signing up for MyDoctor, as well as the other information you choose to share. Your personal information includes but not limited to;

  4. Registration Information:

    Information you are required to provide at the time of signing up for MyDoctor, such as your email address and phone number.

  5. Information you choose to Share:

    Information you choose to Share via Social networking sites such as Facebook, LinkedIn and Google plus.

  6. Information others Share about you:

    We may receive information about you via others.

  7. Other Types of Information about you:

    1. Information received from or about the computer, mobile phone or other devices you use to access MyDoctor including your IP address, your location, type of Sites and pages visited ect.
    2. Information received from other websites that are connected, affiliated or runs on the MyDoctor platform.
    3. Information received from our advertising partners, agencies, activation partners.
  8. Why we collect your personal information:

    Our primary purpose in collecting and storing your personal information is to provide you with a scarce, smooth, efficient and customized user experience.

  9. We may use your personal information to:

    1. Provide our services and User support;
    2. Process inquiries and /or requests and send communication/ notices about your inquiries and/or requests;
    3. Resolve disputes, collect fees and troubleshoot problems;
    4. Prevent potentially prohibited or illegal activities and enforce our user Agreement;
    5. Customize, measure and improve our service and the content, layout and operation of our website and applications;
    6. Deliver targeted marketing, service update notices and promotional offers based on your communication preferences.
    7. Contact you at any telephone number, by placing a voice call, or through text (SMS), or email messaging as authorized by our User Agreement; and
    8. Compare information for accuracy and compare it with Third parties.
  10. How we use cookies, pixel and other similar technologies:

    Cookies and Pixels are small pieces of data that are stored on your computer, Mobile phone and other devices.

  11. We use these to:

    1. Understand your use of MyDoctor;
    2. Understand your online behavior and how you use the internet, search and discover other products and services;
    3. Enable more features and store information about you;
    4. Monitor and understand the use of our products and services; and
    5. As a means of providing security for you and other users
  12. How we share your personal information with other parties:
  13. We may share your personal information with:

    1. Our employees/affiliated consultants / hospitals / other healthcare clinics and institutions / other linked websites;
    2. Service providers under contract who help with our business operations such as fraud prevention, bill collection, marketing and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
    3. Online gateway payment provider and other financial institutions we partner with;
    4. Companies we plan to merge with or are acquired by. Should such a merger or acquisition occur, we will require that the new entity follow this Privacy Policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice;
    5. Law enforcements, government officials, or other third parties pursuant to a summons, court order, or other legal process or requirement applicable to us; and
    6. Other third parties with your consent and direction to do so.
  14. How do we ensure data security:

    We use a number of reasonable mechanisms (eg: encryption, password, physical security) to protect the Security and integrity of your personal information against unauthorized access, use, modification & disclosure. Unfortunately, no data transmission over the internet can be granted to be completely secure. So while we strive to protect such information, we cannot warrant the security of any information you transmit to us and you do so at your own risk.

  15. Social Media Integration:

    We may provide you with the ability to interact with your existing social media accounts, such as Facebook or Twitter. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, your privacy settings on those services or establish rules about how your information on those services will be used. You and the social media service providers are in control of those issues, not MyDoctor. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you through our Site. We are not responsible for any acts or omissions by any social media service provider or your use of features on their platforms.

  16. How you can access your personal information:

    You can review and edit your personal information at any time by logging into MyDoctor and reviewing your settings and profile. You can also terminate your use. If you terminate your use we may retain your personal information about you to collect any payment owed, resolve disputes, trouble shoot problems, assist with any investigations, prevent fraud, enforce our User Agreement, or take other actions as required or permitted by law.

Whom to contact in the event of any dispute or complaint or query

For any dispute or complaint or query regarding this privacy policy please contact:

Email :

Telephone : 0710 247 070

Address : 62/11, Muhandirum E D Dabare Mawatha, Colombo 5.